If you are signing up for the first time in Rugby Xplorer, follow the steps below. When signing up a family, we recommend selecting the parent as the primary account holder.

1. Download the Rugby Xplorer app - Button Links Below
   
   
2. Click “Create a Rugby Xplorer account”
   
   
3. Select your Rugby National.
   1. Note, this will default to your country based on the geolocation of your device.
      
      
4. Enter First Name, Last Name, Date of Birth, Phone Number and Email Address.
   
   
5. Read and agree to the Rugby Xplorer Privacy Policy and your National’s Privacy Policy.
   
   
6. Click “Next”
   
   
7. If there are profiles that might be you, they will display on screen, where you can select the record and claim your account.
   
   
8. If there are no matching profiles, Rugby Xplorer will send you a sign in link.
   
   
9. Check your email for your ‘Welcome to Rugby Xplorer’ email.
   1. Don’t forget to check your junk or spam emails.
      
      
10. Click the “Verify Email” button in the email.
    
    
11. Set your password, by entering it in twice, click “Confirm”.
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    1. Your password needs to have a minimum of 10 characters with at least 1 uppercase letter, 1 lowercase letter and 1 number and 1 special character.
       
       
12. You will receive a Password Reset email once set and can log into Rugby Xplorer by entering your email and password.

Note:

• Individuals must be at least 13 years old to have a primary account. Please ensure parent/guardians create the primary account and then create a linked account for junior players. More information on linking accounts can be found here. 
  
  
• If you have forgotten your password, click ‘Forgot Password’. Check your email inbox/junk/spam folder for a link, then reset your password or request an SMS.
  
  
• If you have updated your email address on your My Account page, your new email address will become your username and your password will remain unchanged.
  
  
• If your email address has changed since you last logged in but you still remember the password, sign in with the old information then update your email address on your 'My Profile' page.
  
  
• If you don't remember your password, please contact your Customer Service team. Creating a new account with a new email address will create a duplicate profile and new Rugby ID which will affect your registration and accreditations.
  
  
• Some business networks block Rugby Xplorer. We suggest using a device not connected to that firewall. Where possible complete on a device with an alternate internet provider or via your mobile. You could also contact your IT department and ask them to mark Rugby Xplorer as a safe domain.
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• If you have already signed up with another national, you will need an unique email to sign up to another one. 
  • You can sign into your original account and update your email address. 
  • Sign up to the new national with a new email address.